Please note, the information below is in relation to 'Huws Gray Online' e-commerce, any queries for orders placed at our branches should be directed to the branch. For branch contact details please click here.
Our products are categorized into one of two delivery categories, Local Delivery and Nationwide Delivery:
Products marked as 'local deliver only' may be too big/bulky to ship nationwide and therefore are only available for delivery within certain postcodes that are local to a Huws Gray branch. Delivery will be made by your nearest Huws Gray branch. You can view a list of our Building Material Centres by clicking here.
|These products are available for nationwide delivery, your delivery will be made by third-party couriers / postal services.Your delivery fee will be calculated at the checkout stage.|
Will all my items be delivered at once?
If your order consists of many different products then they may not all arrive at the same time. This is due to certain products being shipped from different locations, some may be shipped from the nearest Huws Gray branch, others direct from the supplier. Rest assured, we will keep you notified about your order and when you can expect delivery of your items.
I've ordered goods and they haven't arrived - my tradesman is on-site but cant complete the work
We aim to deliver goods to you within the time indicated by us on the relevant product page on our website. However, from time to time situations may arrise that are beyond our control therefore Huws Gray strongly recommend you should always await delivery of the goods before you contact a tradesman to carry out any relevant work. Huws Gray shall not be held responsible for any costs incurred from tradesmen being on-site before the goods have arrived.
Where will you off-load my goods?
Goods will be offloaded at nearest flat-surfaced kerbside. The driver will not be responsible for getting your goods into the property.