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Covid 19 - Update from Huws Gray - 25/03/20

Dear all,

Our decision to close down all branch operations was made late on Monday evening following Boris Johnson’s televised statement. It was the most difficult decision that we have had to make in our 30 year existence. It was also the right one and remains so.

We have always been proud of our ethos of looking after our people and of fostering long-term relationships with our staff, customers and suppliers. That is why our decision to shut down involved so much soul-searching for over a week before making the call to close temporarily.

This decision was not taken lightly, but we do believe that emergency situations require clear leadership and firm decision-making. Without doubt, the whole world is in an emergency situation due to the COVID-19 pandemic.

That is why we believe strongly as individuals, as a company and as part of the construction community that we needed to step up and do our bit to protect each other. We do have a particular duty of care for our staff of course, but our decision was also taken to protect our valued customers and those people visiting us on behalf of our suppliers.

We remain totally committed to our staff, customers and suppliers, but it is a commitment that goes way beyond a purely financial relationship. On Monday night we realised that it was time to do what was right for the greater good as we battle the spread of this deadly virus.

We understand the dilemma facing many of our self-employed customers who are still waiting to discover if they will get any financial support from our governments. We would love nothing more than to be able to open and trade normally with you. However, we are not living in normal times.

Whilst continuing to monitor the situation carefully, at the moment we do not know for how long we will be closed. Once we know, we will inform you immediately so please keep across our social media platforms for updates.

With 24/7 news channels updating us on the horrors on our doorstep in Italy and Spain with doctors and nurses dying as they try to save their people, we believe that we took the right decision to close and stay closed. We believe that we are doing our small bit to try to ensure that such events don’t overwhelm our wonderful health service staff.

Our decision means that we can’t service your building material requirements at the moment. Our decision was taken to ensure that we can all do so once the virus has been defeated and we can say normal service is resumed.

Until then, take care of yourselves, your loved ones and your communities.

Terry Owen
Managing Director
Huws Gray

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