Delivery Information

Local delivery is available for the majority of products from your local branch. Our drivers can deliver a range of items including heavy goods and large materials such as timber. (Please let our team know of any road access or weight limits near to your location that may impact delivery.)

Delivery time

We aim to deliver your order within 2-3 working days (this would be from the day the order is processed). Our delivery days would be Monday-Saturday (Saturday deliveries are before 12pm) 

Delivery cost

Local delivery of building products stocked at your local branch is free for orders over £100 ex VAT. For orders under £100 ex VAT you will incur a charge of £10.00 inc VAT.

Please note that products delivered direct from our suppliers and non-standard delivery areas may incur additional charges. Please contact your local branch for further information.

Local delivery

To find out which branch is closes to you please use our branch locator here. Each branch has its own geographic area that it covers for delivery purposes.

Direct from supplier

To give our customers even greater choice, some products are delivered directly to you by one of our suppliers. Delivery costs for these products can sometimes vary from our standard rates and will be displayed on the product page or checkout before you complete your purchase.
Please note, returns on items fulfilled directly from our suppliers may incur a restocking fee.

Please note that delivery is subject to stock availability.

The information below is in relation to orders placed via the website and in branch.

The Huws Gray Group is committed to delivering excellent customer service at all times and we aim to get your products delivered as smoothly and efficiently as possible. Local deliveries are made from your nearest branch, ensuring that you receive the best service from start to finish.

When using Huws Gray online, please provide your postcode to ensure stock availability is accurate for your location. Depending on stock availability, your selected branch may be changed to ensure the delivery is fulfilled.

If you are aware of any road access or weight limits near to your location that may impact large item orders, please let our local delivery team know by contacting your local branch or

All orders placed after 5pm on weekdays will not be processed until the next working day, for orders placed after 5pm Friday and throughout the weekend will not get processed until the next working day.

Help with delivery

If no delivery option or product is available for selection, or your query is related to an order placed directly with your branch, please contact your local branch.

For any delivery enquiries regarding your online order, please contact

Delivery FAQs/ Further Information

Will all my items be delivered at once?
If your order consists of many different products, they may not all arrive at the same time. This is due to certain products being shipped from different locations, some may be shipped from the nearest Huws Gray branch, others direct from the supplier. Rest assured, we will keep you notified about your order and when you can expect delivery of your items.

I've ordered goods and they haven't arrived - my tradesman is on-site but can't complete the work
We aim to deliver goods to you within the time indicated by us on the relevant product page on our website. However, from time to time situations may arise that are beyond our control therefore Huws Gray Group strongly recommend you should always await delivery of the goods before you contact a tradesman to carry out any relevant work. Huws Gray Group shall not be held responsible for any costs incurred from tradesmen being on-site before the goods have arrived.

Where will you off-load my goods?
Goods will be offloaded at nearest flat-surfaced kerbside. The driver will not be responsible for getting your goods into the property.